At the time Yodel, the biggest delivery company in the UK after Royal Mail, claimed it was being unfairly singled out for criticism and said it performed better than many of its competitors.
Yodel and Hermes have been named the worst parcel delivery services in the UK by users of The poll of 9,000 people named the two as the delivery firms that provide the worst service, with 58% who have had goods delivered by Yodel rating their experience as bad.Hermes came second, attracting a 30% 'bad' rating.It is the second year in a row that Yodel (which delivers parcels for a wide range of major retailers including Amazon, Argos, Boots and Tesco Direct) has been named the worst parcel firm in the UK by Moneysavingexpert users.Martin Lewis, founder of Money Saving Expert.com, said: "Yet again Yodel has come bottom of the delivery pile.It's not quite as hideous as last year when 71% rated it bad – but it should act as a serious warning to anyone thinking of using it, or a company that uses it.
"One of the problems is the indirect nature of delivery firms.
Many of the worst firms we only come into contact with because retailers choose to use them to provide deliveries.
It's time we put pressure on retailers to stop inflicting this type of delivery on us.
Any customer who has an abominable delivery service should complain to the retailer and ask them to justify why they use firms with such dire reputations.
In the run-up to Christmas 2013, Yodel said it handled over 14 million parcels in 24 days.
But in December 2012, the Observer reported that consumers' Christmas presents were going missing because Yodel was losing parcels or sending them to the wrong addresses.