Symantec antivirus 10 not auto updating

23-Nov-2015 19:36

I'm running Vista Student edition with Symantec Antivirus Home and Student edition.I can't recall any risky browsing or downloads I may have made, though I am running Bit Torrent. Edit: Checking through the log of the last scan I did reveals this: "Could not scan 8 files inside C:\Temp\SAV102Vista Home Student\SAV102Vista Home due to extraction errors encountered by the Decomposer Engines." Significant?

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We're a friendly computing community, bustling with knowledgeable members to help solve your tech questions.Please join our friendly community by clicking the button below - it only takes a few seconds and is totally free.You'll be able to ask any tech support questions, or chat with the community and help others.Norton Anti-Virus 9.x/10.x Defs are the latest anti-virus detection files.The installer will automatically update Norton Anti Virus for Mac virus definitions and engine files to detect and repair the most recently discovered Macintosh viruses.This file is a self-extracting archive which contains the Norton Anti Virus Virus Definitions Installer.

Once downloaded and expanded on your hard drive, simply double-click on the Installer and the appropriate files will be installed on your computer.

My problem is that for the past few months, at random times, the scheduled day and time to update the virus definitions goes back to the default “update virus definitions on a random day between Thursday and Saturday within 480 minutes of pm”.

I booted up my laptop this morning, and within 10 seconds of hitting the power button, was slapped with a Blue Screen of Death.

When startup repair had finished its work, Windows (Vista, urgh) loaded correctly, but SAV Auto-Protect was not enabled, and all of my virus definitions had been deleted. A quick update through the built-in Symantec updater fixed the definitions problem, but now, whenever I try to enable Auto-Protect, it comes on for a few seconds and then becomes disabled again. I typed in a general search about the problem into Google, and was about to click one of the links that came up when it hit me that I was about to navigate to sites unknown completely naked.

So, instead of playing Internet Russian Roulette, I decided to come here for some help.

The problem seems to have first manifested while my computer was booting and is logged as "Symantec Antivirus Auto-Protect Failed to Load." After that, the next log is after startup repair had run and simply reports that the virus definitions database was missing.